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Helpdesk support

About outsourced helpdesk support

Help desk IT support services are an efficient way to troubleshoot problems or provide guidance about products such as computers, electronic equipment or software.
A combination of internal and remote help desk support offers immediate full or part-time help desk outsourcing, application support, center or service desk for your own employees or customers. A remote help desk provides technical support to the clients of the company (the consumers of the products and services) to help with customer satisfaction and retention. Help desk IT support services can be accessed through multiple channels, including email support, telephone support and live web support. Complete trouble ticket tracking and reporting is provided to keep you informed of each issue. Kingtech Solution offers comprehensive outsourced help desk services for your business, empowering you to concentrate on running your business, not your network. Whether your business requires full- or part-time help desk outsourcing, application support, or a service desk for your own customers, we offer a range of service packages tailored to your business. Our highly qualified, certified technical staff will meet your internal help desk needs or supply your help desk outsourcing support services without the worry of recruiting, training, and supporting an internal staff.

FAQ

How do you handle multiple service requests from clients?

Kingtech uses the most popular and efficient ticketing, helpdesk and invoicing system to serve our clients. Clients can either call or email us for service request, our ticketing system help us serve our many of our clients at the same time without slowing our process.    

Do you provide any on site support?

Yes we do. When our clients request for service, we can decide either help them remotely or go onsite to solve the problem quickly.

How much does it cost?

We have different billing system for our clients. Some go for pay as request and some go for monthly basis. Contact us and find out which is the best for you.
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